DESCRIPTIONS not showing?

I'm trying to add some descriptions to my listings but they aren't showing ?

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NanaLetha
Inspiration Maker

Re: DESCRIPTIONS not showing?

Are you using a browser?

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Re: DESCRIPTIONS not showing?

I'm using a desk top computer. 

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Re: DESCRIPTIONS not showing?

Google Chrome I think ?

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NanaLetha
Inspiration Maker

Re: DESCRIPTIONS not showing?

Try a different browser. Firefox works best for me on Etsy.

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PrimFun
Community Maker

Re: DESCRIPTIONS not showing?

I use Edge and I see your descriptions.  Chrome should not be a problem for descriptions.  Is this when you are creating the listing or editing a listing or copying?  

It's the app that hides details that many people find hard to get used to.

 

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ChillwolfArt
Conversation Maker

Re: DESCRIPTIONS not showing?

@HousePortraits  I see your Descriptions. Under Highlights, Materials. *(Desktop computer, Chrome). Love your House Portraits!

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Re: DESCRIPTIONS not showing?

I am seeing a new listing format where our descriptions are very well hidden

On the right side under Add to cart and Add to collection we normally see Item details with several lines of Highlights, the start of the description and a Learn more button that expands the description.

Now, in that same location, I see Delivery and return policies with all the shipping info - EDDs, returns policy, shipping costs etc, a link to policies, followed by Shop confidently with info about purchase protection, carbon emissions, accepted payments.
Then after all that, I see Item details but the link is collapsed by default. All you see is the header title. You have to click the down arrow to see any part of the description. Plus, it still has the Learn more button even though there is so much white space underneath.

Then under all of that are collapsed links to FAQs & Meet your seller.

Windows 10 desktop. I see the new format in Chrome (incognito mode only) and Firefox. I do not see the new format in MS Edge. 

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