Customers unable to send messages to me

I have had two customers tell me today (via telephone) that they have been trying to send me convos and have been told that their messages failed.  How many times has this happened that I don't know about? This is not good.  Please correct.

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Re: Customers unable to send messages to me

I sent a test message. Don't forget to reply to satisfy the Star Seller Program

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Re: Customers unable to send messages to me

@CreativeSpiritGlass - Are these new customers? Or are they repeat customers?

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Re: Customers unable to send messages to me

Both repeat.

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Re: Customers unable to send messages to me

These forums aren't monitored by Etsy staff.

You will need to contact Etsy directly @CreativeSpiritGlass 

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