BloomsPrint
Inspiration Seeker

Customers unable to checkout

I am having loads of messages from my customers that they are unable to checkout. Please could someone look into this? This is the busiest time of the year and Etsy isn't working

 

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Amaradorn
Community Maker

Re: Customers unable to checkout

If they are trying to use the app, advise them to try on a browser instead. You can also send your customers the link to Etsy Support so they can report the issue.

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BloomsPrint
Inspiration Seeker

Re: Customers unable to checkout

Hi, I have about 30 messages saying that customers are unable to checkout. Just checking if this on app only on on both b roster & app xx Holly

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