Customer unable to purchase item or send me a message

[Cornishcreatureco]

Someone had to contact me through facebook as they were unable to buy an item from me on etsy, and the message option is not working either.

I tested it myself and message failed to send.

Is there a problem with my shop or a general technical issue??

[CraftyCornishMaids]

It is normally a scam,

I have sent you a message to see if it works

and I have put a grumpy seagull (love them much more than the ones that scream on the roof opposite) in my basket, and went to checkout, I didn't buy, but I did get that far

........................................

....... edited to add - you say my message came through, so definitely treat the one that says it doesn't work, as a scammer

[CraftyCornishMaids]

@Cornishcreatureco 

you should add your location to your shop, otherwise people who choose - UK only shops, yours is removed from the search

this is how to add it

https://help.etsy.com/hc/en-gb/articles/360000344268-How-to-Add-Your-Shop-s-Location?segment=selling

[FallenAngelBrass]

Anyone who can't send you a message has been banned by Etsy.  This is likely a scammer who is trying to get you to communicate (likely about money) off Etsy. 

[Cornishcreatureco]

Thanks 

[AnniebelloPaper]

I just messaged you. You don't ship to me but I was able to put an item in my cart. Likely the start of a scam or an issue on their end. I would let them know that they need to contact Etsy because there's nothing wrong with your shop or messaging.

[Cornishcreatureco]

Thanks

[GroundZeroCreations]

This is an active scammer. I get this stuff all the time on Facebook through Messenger. I don't even respond to them.

[ModJose · Accepted solution]

Hello,

Thanks for sharing your experience!

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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Note: For visibility purposes, this reply has been marked as a “Solution”.

[ViyaRiss]

I recently opened up a shop. Buyer tried to purchase from my store.  It said does not accept Mastercard?  She kept trying it gave her a message.  The message disappeared on her too.  Till today she is unable to purchase anything from me. I received messaged from ppl saying to click on a link and someone can't purchase from me... Okay, so it's already too late to SPAM on my messages.  The Message from sender disappeared.

[PlatypusDream]

@ViyaRiss 

That's a scammer.... and that's most likely why Etsy nuked them.

[Amaradorn]

@ViyaRiss I see the MasterCard icon in your shop homepage so should be ok. 

Scammers tend to target new shops. 

Never click on links in emails or Etsy messages - they might go to a scam website.