Customer service rate

[thriftyamy]

My customer service rate went to a 50% because I didn’t respond to a spam by the name of charlotte. Can you fix that?

[CryzalisMasksUK · Accepted solution]

Any messages considered spam, needs to be put in the spam folder. If they are just deleted, it will go against your stats. Etsy is unable to change this.

All messages have to be replied to or put in the spam folder

[OmasFabricStash · Accepted solution]

It’s always been that all messages need to be either replied to or put in spam. This also helps Etsy identify spammers and scammers. 

[CraftyCornishMaids]

read the rules

reply in time, or mark spam as spam

then nothing counts against you