Customer sent me 11 duplicate separate message

[Floofsupply]

I assume this was an Etsy issue since they’re all the same - but is there a way to only reply to one of them and still retain star seller?

[Chrysalism · Accepted solution]

Yes! Just reply to one and mark the others as spam. Your star seller status won't be affected.

[Floofsupply]

Perfect, thank you so much

[thePaperFramer]

Mark the rest as span or reply "." to them.

[givemeacrown]

The poor accidental person might end up with their messages sending privileges halted having that many messages marked as spam.  It's a no win situation on both sides.

[RubyJuneDesigns]

Sorry to hop on your thread with my own question but I'm having the same issue. 4 messages from the same customer. Two of them with actual questions which I responded to right away. Two of them with just listing links and nothing else so I never responded. Now my response rate has gone way down. Should I mark those two as spam? This is a customer with a pending order so I don't want to do anything that will affect the order.

[anythinggoeshere]

Mark them as spam.  It has no affect on the sender.

[CraftyCornishMaids]

you could reply with a smiley emoji

[GieseDeseiGns]

If your rate has gone down send them to spam, replying now is too late.  Spam will send the rate up in couple of days.

[BlackCatTheory]

Since I don't want to report a buyer for spam due to their innocence error, I just reply to each one with "I answered this in your other message. Thank you."  It's a simple cut and paste and hardly takes any time.