Hello.
I received a warning that I did not respond to customer requests within 24 hours.
But such was not the case.
All correspondence related to that customer is recorded.
You can easily access these records. My client was very upset about this issue. Moreover, he ordered again.
I would appreciate it if you correct this error that has nothing to do with me.
Good work.
Are you referring to the star seller?
If you want Etsy to respond to something, you need to email them. This is a seller forum.