Customer "Message Response Rate" incorrect

[#1]

Hello, I noticed that I have been incorrectly flagged as taking over 48 hours to respond to a customer's first message, even though that is not the case. I downloaded the .CSV and did confirm that it was a specific message/customer that it was an issue for.

They sent me a message for a custom order, within 24 hours of the first message I sent them back a custom order, yet because I didn't send them a text message along with the custom order I was flagged for not responding, even though I clearly responded with a custom order!

I've otherwise had a 100% rate at responding under 24 hours, this is a pretty upsetting blemish on what would otherwise be a perfect record, and would have granted me the third badge for fast responses which I'm now unfortunately missing. Any help with this would be appreciated.

[Crowsnest3DPrinting]

Genuinely can't tell if you are just trolling at this point, or unable to grasp basic concepts.

No where does it say a response HAS to be a message. I used a tool within the messages interface that sends a message/offer to my customer in response to their message. It even shows up IN the message thread. This is what you call a "Response".

I'm not going to argue this fact further with you. The mental gymnastics you are going through is beyond me.

Wish you the best and have a wonderful day

[CraftyCornishMaids]

It was not in messages, it was a separate pop up listing template, that you completed the boxes for and shared with the customer

The place where it says

Type your reply - you didn't

I can grasp the basics, that is why I reply after I have created and shared a custom listing

You did not grasp the basics, as you did not, and were dinged

[Crowsnest3DPrinting]

Here's hopefully the final piece you need to understand. Since you had such a hard time with the word "Reply", maybe you should also look up the definition of "Response", which is the exact term used in the legal agreements.

Let me help you

https://www.merriam-webster.com/dictionary/response

And in case you can't click through to "Responding", I'll also link that too!

https://www.merriam-webster.com/dictionary/responding

It can not be argued that I did not respond to the customer.

With that, I really hope you can grasp that words have meanings, and I have fulfilled my requirements as per the shop policy described by Etsy. If not, alas, there is nothing I can do to help you.

Cheers!

[CraftyCornishMaids]

I do not need help, I understand what words mean.

It is yourself that has a problem understanding, which is why you were dinged.

you didn't reply to the message, you did not respond to the message

you opened up a separate listing window, created a listing, and shared that with the customer, that is completely separate from the message thread,

I hope you understand that now, and it will help you in future, when you create a custom listing.

If not, alas, there is nothing I can do to help you.

[Crowsnest3DPrinting]

You are beyond reason. Enjoy your opinion and have a wonderful day!

[CraftyCornishMaids]

My reasoning is correct

and the same as Etsys

good luck tilting at windmills, you will need it

[Crowsnest3DPrinting]

You aren't an Etsy employee, so you can not speak on their behalf.

Genuinely whatever helps you sleep at night, hope you have enjoyed your weekend! Cheers!

[CraftyCornishMaids]

Etsy dinged you, they have spoken

.........

this is a seller forum, for us sellers to pass our wisdom on, and discuss things between us,
I hope you weren't expecting Etsy support to reply here?  they don't.

The most the mods do is move things to the correct forum section, or close the thread, and they are mods, not etsy support.