Customer cannot place order

[thegfcookieshop]

Hi everyone- I’ve been talking to a customer for over a month about her custom order for a baby shower- she went to place her order yesterday and Etsy wouldn’t approve the order. I got an email at first saying it was pending/ processing and then for an email this morning saying it couldn’t be approved. I’ve never had this happen before.. The customer is asking me what to do and I really don’t know. She said Etsy told her to contact me because I might not be taking new orders. 

Anyone dealt with this before? 

[Adorabilities]

She'll need to try to reorder with a different payment method.

She said Etsy told her to contact me because I might not be taking new orders. 
What?! You have nothing to do with whether a payment gets processed or not.

[NanaLetha]

Have her check her credit card expiration date.

[MilaSmilasDogClothes]

Have her contact the credit card holder to see if they declined the transaction as potential fraud.  It happened to me once when I was shopping here.