Customer can't put item in cart

[SarafinaDreams]

Hi, I have a customer trying to purchase but says she is not able to put the item in her cart. Item is available, she is choosing size and length as required. 

[ChristmasIsLove]

Tell her to use a browser, not the app, or a try different browser.

[OwlAlwaysKnit]

I was able to add one of your items to my cart without any issues for here in France.

Just so you know though you do not have legal policies set up for EU/UK you should do this asap. 

The link below also provides the other information you need to add.

https://www.etsy.com/legal/policy/selling-to-eu-and-uk-buyers/239965962014

You need a 30 day return window, 14 days for them to contact you and 14 days to return. Etsy does not offer a 28 day option hence 30 days.

[SarafinaDreams]

Thank you. I did tell her to try a desk top or lap top vs app and she was here in the U.S.