Customer Service

[TheLuxxExpress]

Do they have a way of getting in touch with Etsy Support? This is ridiculous 

[CryzalisDesigns]

all you can do it send them an email and hope that eventually a real person with knowledge replies instead of a robot

[WhatsNewPussycat1]

The majority of issues a seller may have can be answered almost instantly right here...

[mommawhazelsquilts]

As a general rule, you will get an answer quicker by posting your problem in the forum.

Forum readers reply a lot quicker than Etsy customer service.

[PillowDetails · Accepted solution]

@TheLuxxExpress  The Help Center - linked at the top of the Forums, or in your Shop Manager menu is the place to start -

https://help.etsy.com/hc/en-us/articles/115013375488-How-to-Contact-Etsy-Support?segment=shopping

You'll need to answer a few questions first, and keep scrolling down to look for "I still need help" - which should get you contact options.

I agree with those above, that you can ask here - as long as it doesn't contain personal info like Buyer communications - hopefully someone can head you in the right direction!

[GlassyFields]

I've been here since 2013. I prefer the forums. Queries are responded to by experienced sellers from all over the world. I continue to learn about Etsy nuances and get useful tips. 

The only times I rely on Etsy support is for things that only Etsy can do ... e.g. dealing with an account security issue.