Customer Service Stats Not Displaying Correctly

[YourDigitalDoodles]

Hi, I’m having an issue with my Customer Service stats. It says I have no orders, which is incorrect. How can I fix this? Thanks in advance!

[mommawhazelsquilts]

Not sure just what you mean.

[NanaLetha]

Those are for the current 3 month rating period

[WitticismsRus · Accepted solution]

@YourDigitalDoodles 

Random thought since I'm not exactly clear what you are asking...

Did you recently change your currency perhaps? I think that resets some bits of Star Seller.

Help Center has the info here https://help.etsy.com/hc/en-us/articles/29665255990039-How-to-Track-Your-Progress-Toward-Becoming-a-...

in this highlighted bit under Orders

"Changing your shop currency results in a reset of your order and sales progress for the month. Adjust currency settings only if it’s absolutely necessary."

[YourDigitalDoodles]

Thank you for your clear explanation! 

[OceanstilDawn]

I do believe there is an issue with the customer service stats still....

This week my message reply stat when from 100% to 92%.  I ALWAYS reply to messages within a couple of hours and have not received any messages in five days.  On the first day of Sept. my shipping stat rate went completely haywire.  It started with 95% dropped to 93 which obviously caused me to lose my star seller status and same day it went back up to 95.  Since then, it went back to 94% and now 93%.  I am NEVER late of shipping!!!