Custom Order Button Glitch

[MemoriestoYou]

Has anyone else noticed a glitch with the custom order button in a convo?  Twice now I have set up a custom order from the conversations and both times the link Etsy sends does not go to the item to be purchased, and both times the shipping costs have been incorrect.  It has always worked in the past but the last month it seems to be broken.  FYI, this is from my laptop and not from the app.

[TBQSC]

Yep, I have read there are many issues with the new custom order method ... perhaps it would be easier to just create a regular listing using a generic photo and title/describe it "Custom Order for XXX" (or something similar).  This will allow you to create & enter the information you want / need for your buyer, including the correct URL and shipping info.  

[moonbeamgifts]

This is exactly what I had to do this weekend because I didn't want to frustrate the buyer any more than they already were (with Etsy) because of log in issues.    Ugh!

[MemoriestoYou]

That is what I had to do.  Actually I made it from the convo because I had all the information there and then went in and edited it to add everything else and that seemed to do the trick.  But nothing like having to do more work for something that was supposed to make our lives easier!

[PillowDetails]

Well, if it's a glitch, it's been that way since the new format was in place.  Multiple complaints and posts about this.  I sent a message to Support months ago outlining the issues.

Yes, I've been making my own "custom" orders and sending links to the customers.

[MemoriestoYou]

This month is the first time it has happened to me.  Why can't Etsy ever put out anything that works right the first time?!?

[JJewellerySuppliesUK]

The new "improved" custom order is exactly not that!!  Not only does the buyer never seem to receive it (and then I send the link which does work) but you can't even put in a photo for heaven's sake!!  The only good thing which is not often required is that you can make more than one custom order per convo.  I wish they would stop faffing with things and deploy these faffers to the customer service department so all those poor people waiting for responses might get one!!  Gosh I'm on a general rant now!!!