Creativity standard

[Fidaartsrug]

Hi,

I want to know what is going on in my account. First, one of my top selling listings was removed due to creativity standards. After that, my visibility of the shop gradually went away. Neither am I getting any favorites nor are I getting any sales. I want to know what is going on in my account. My top selling listing which had the best seller badge is gone. And the biggest problem I am facing right now is that if I go to the help center and chat, I am not getting any reply. And can that listing be reinstated?

[PlatypusDream]

When Etsy removes an item for breaking the Terms of Use, the rest of your items will be shown lower in search.

They may also strip you of badges or awards.

Are you SURE your items are allowed here?

Are all of the photographs your own? I found 7 other sites using "your" photographs. Another rug had 14 other sites using identical photos.

Etsy clearly thinks you are reselling items you did not handmake or design.

[After9Marbles]

What I see is  New Handmade Vintage Antique rug that was made by a company that started in 2016. So the carpets cant be vintage by etsy standards and handmade by you. You mention we a few times but I may have missed your other partner that should be listed if there is one. 

[Fidaartsrug]

I have my own factory where all my products are made. If you want, I will send you photos and videos. As far as the photo is concerned, if I change the photo, will that listing be restored because other sellers are also selling using this photo. Is it possible if I change the photo and put my own photo? If it is only about the photo, then I will remove that photo

[Fidaartsrug]

I do not have any production partner I have my own factory and please tell me what is the deficiency so that I can correct it because I am seeing that I am not getting any sales

[Fidaartsrug]

Please advise us what we need to do in our shop now

[MoonlightHavensDen]

I found what I believe is your listing in eBay for the tiger rug, which is the first listing that shows for me in your shop. This is a paragraph taken from that listing:

"Hand tufted carpets are made by Indian villagers. They are involved in weaving from generations. And they are well expert in to create any designs. Hand tufted carpets weaving is not only a source for income, also this is the way of describe their happiness, thought. This is a art of peace loving Indian people."

This does not sound like it's handmade by you or your factory. I found several of your rugs being sold by several different Etsy sellers, all using the same blurbs in the item description about shipping and feedback - word for word.

I feel like this is a case of Etsy getting it right this time. If not, then you have a lot of work ahead of you filing DMCA takedowns....but I don't think this is the case here!

[Fidaartsrug]

Dear respected,

Please tell me the solution what should I do next. I have almost updated my photo. Most of my product photo is showing rare find and please tell me what should I do next so that I do not have to face any further problem in future. Tell me what I have to do so that I can keep updating it. And for the listing which has been removed, if possible please tell me a solution so that it can be activated again and go live because it was my best selling item and right now some people are selling that item which has been removed from our listing and I am still getting reviews of the ones which I had sold earlier.

Thank you

[MoonlightHavensDen]

My solution would be to remove the remainder of your listings and close your shop before Etsy closes it for you. I would then just concentrate on Ebay and whatever other platforms you're selling on.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your listings. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.