StreetwoodDesign
Conversation Maker

'Create custom order' in messaging, generated link to my admin listings, not my shop link.

Just a heads up if you create a custom order in messaging. I just did, and it created a link to the admin side of my listings. My buyer was unable to get to the listing to purchase it until I manually sent them the link. Another inefficient extra step for the seller to generate a custom listing. Not only are the changes earlier in the year on this custom order through messaging a disaster, but now it has created the wrong link unknowingly to me, until my buyer told me it didn't work. Embarassing, ETSY!

I had to go through the run around with chat, about 30 minutes easy, just to get it known I wanted support to contact me back. We will see. But, check your links, or just go through the admin listing side to create your custom listings. That too, is unprofessional looking with spare odd listings hanging around your shop for the public to see, until your buyer places that order. Absolutely disgusted.

Labels (3)
Translate to English There was a problem fetching the translation.
0 Likes
1 Reply
nemeton
Conversation Maker

Re: 'Create custom order' in messaging, generated link to my admin listings, not my shop link.

I always view the custom listing on Etsy right after I've created it, and manually send the link to the customer. Sometimes the automatically generated link doesn't work and sometimes the automatically generated email vanishes into the customer's spam filter, so I like to adopt a belt-and-braces approach just in case!

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.