Confirmation Nightmare

[ArteOfTheBooke]

Going on week 2 trying to get our seller info confirmed to conform with new regulations. We are an LLC with an EIN, which seems to have introduced a new level of difficulty into this process. Our experience has been exactly the same as previously described by FinePhotoGraphics in another post, who expressed it eloquently.

I've uploaded driver's license and passport for person ID, and received email saying that my name has been verified and we can now receive our shop fund. However, there is STILL a bright red warning on our dashboard and we change the involuntary Vacation Mode we've been placed on. When I click "continue" on the dashboard warning, it says I must upload a government-issued personal ID - but that's what has already been verified!

If Etsy requires some documentation of our business name or EIN, there is no place to upload it. Live chat has been unhelpful and I'm at wits end. Can someone please advise?

[ArteOfTheBooke]

*can't change involuntary Vacation Mode. Sorry for typo.

[FancyTogs]

@ArteOfTheBooke 

You can make edits to a post for upto one hour after posting, click the tiny arrow top right of your post.

Lawrence (Clare's other half)

[LynnsLittleShop]

You could try a call back, I know how frustrating this can be!

Submit a request – Etsy Help

[ArteOfTheBooke]

I had forgotten about this option! We'll see if it works.

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.