Confirm order

[ebookthingy]

I recently received an email claiming to be an order confirmation from Etsy with the subject line "Order Confirmation #451200". The email requested that I confirm the order by clicking a button, and then it prompted me to provide sensitive information such as my bank details and a balance card amount, requiring at least 1,000 MYR to proceed. And i wonder if that's how etsy work? Im just being extra careful. Do we need to confirm order once customer placed their order?

[CryzalisMasksUK · Accepted solution]

It is a scam!

If there are no orders in your order section of your dashboard, it is always someone trying to scam you via messenger or email

[VintageRescueSquad · Accepted solution]

SCAM. You never need to "confirm" an order, nor do you have to have a certain amount of money on a card, or the like.

Real messages from etsy will only be in the "from etsy" section of your inbox.

When you get an order, it all happens behind the scenes with no involvement on your part. You will see it under "orders" on your dashboard.

These are scammers trying to steal your financial information.

[mommawhazelsquilts · Accepted solution]

You have 1 sale showing in your shop.  Is that the sale you are being asked to confirm? or did that one happen before this?  Or after this?

You never have to confirm a "real" sale on Etsy, but the 1 sale that you have showing is a puzzle.

You also never have to confirm any banking details or have a certain amount of money in your account - ask yourself why do you need to have a certain amount of money in your account?  You aren't buying anything so you can have 0 in your account - it's the buyer that has to have money in their account.

That 1 sale showing means that you do have or have had a genuine sale in your shop at some point in time.

[CryzalisMasksUK]

Might be a coincidence as there were 0 sales showing when I replied initially, so this sale came in the past 40 minutes 

[BeJeweledByDEBORAH]

Unfinished shops are easy targets for scammers. Finish your shop. Return to this Forum and ask for a shop critique. 

[mommawhazelsquilts]

@ebookthingy   Please don't leave us hanging.  Come back and let us know about the 1 sale and when it occurred.

[ebookthingy]

Yeppp it exactly what u said. When i received the email, i immediately look at my etsy shop and there's one order  so yea thats make me believe the email is legit, then its say that i need 1k MYR card balance to proceed the order. After that the order in my etsy shop disappeared. Btw, thanks for your reply. Appreciate it sm🫶 will be more careful after this. Just ignore my grammar

[InMyArtistEra]

I can't reply to the below  but any idea why the order was deleted?  I am going through this now and a legit order that I did not receive a scam email for has disappeared too.

[TheVintagePineapple]

@InMyArtistEra Etsy may have caught the scam order and deactivated the scammer's account before they were able to send any message or the message was also caught and put in your spam folder or deleted.  Otherwise, it could be a legit order but the buyer's payment wasn't approved.  But since you are a new seller, I'd say it was a scam order.

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.