For those whose shops were put on forced vacation mode, the troubles may not end once your shop is restored. Don’t breathe too easily just yet.
The first thing you should do when your shop is back is check your monthly statements.
When my shop was restored this afternoon, it didn’t look like the same shop it was before the incident. For example, the listing arrangements and featured products were all out of place. I couldn’t feature products or collections on my main page because the function was bugged. I had a weird feeling, so I immediately checked my monthly statements and discovered that I was charged listing fees and tax for all 1,021 products in my shop—$247.04 CAD at once. I contacted customer service via chat right away and was able to get a refund. The explanation I received was that all the listings were deactivated when the shop was in vacation mode, and when it was restored, the listings were relisted automatically, which generated bills.
I’m so glad I followed my instinct and checked. Otherwise, in addition to the financial loss during the vacation mode, I would have faced another loss due to these mistaken fees.
And when calculating the amount you should be refunded, make sure to do your own calculations first. The first agent I spoke with didn’t verify the amount properly and issued me a rough refund, which was incorrect. I had to contact them a second time to get the rest refunded.
