Recently, I have not been hearing back from customers when I ask them about orders that they have made. I think they are not getting notifications or something. I know that nowadays my email notifications about messages (formerly convos) no longer have the text of the message in the email anymore, which is very annoying. I can imagine if I were a customer, it would be even more annoying since, presumably, they aren't on Etsy every day like I am as a seller. This is supposed to be a site for handmade goods. Handmade often means customization. We need to be able to communicate with our buyers.
