PrettyPaperPlay
Inspiration Seeker

Chat support not working

I'm a star Seller. I usually have access to chat support, but it's been no responsive for several days now. How do I report this issue to get it fixed? Any ideas? 

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NanaLetha
Inspiration Maker

Re: Chat support not working

I can't help with chat but your shop announcement says you will be closed May 27th??

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RueDeLouvain
Conversation Maker

Re: Chat support not working

Had the same issue - I could open the chat pop-up but the chat bot should then respond to get your identity and open the conversation. Now - just nothing happens. When I sent a short message, no reply, no chat bot, no human.

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Re: Chat support not working

Same for me too! 

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rococokidz
Inspiration Seeker

Re: Chat support not working

I have a similar issue but mine is chat bot is nowhere to be seen. I have a technical issue with my phone app I need to chat with someone about but can not fine where to request a live person. or even leave my phone number for them to contact me

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