Cant Get to Messages Because of Saved Replies

[DamnGoodPopcorn]

This is so odd. I accidentally hit "saved replies" and now I can't get it off my screen. Which means I can't get to anything in more store. I hit "done" that doesn't work. I tried makign a saved reply and saving etc. Nothing works. And I am waiting for a really important message. Anyone know how to fix this? I had to google etsy forums just to get to here. Thanks in advance

[HoochDesign]

same here

[DamnGoodPopcorn]

I guess its a glitch. I didn't see the other post till now. But its not in Etsy bugs. I really need this fixed as I was waiting on an important message

[PenAndSwordStudio]

Also dealing with this right now

[AquaStylus]

Same here....

[NorthernLaserLights]

Just happened to us as well. 

[TheAirbrushkidd]

Same

[BelleLuretteVintage]

Same problem here...

[SouthernLadyEstates]

I cannot open my messages either.  This is very frustrating.  I need to answer a message.

[DamnGoodPopcorn]

Same i was waiting on a really important one so of course Etsy messages goes down. This  has been the night from h#ll

[EightMileVintage]

same

[MyLittleWorkbench]

Same, what the heck!

[EntwoodCrafts]

I'll add the the chorus. Messages screen is frozen with saved replies unable to close. For those that need to check/write messages, the mobile app seems to be working correctly.

[DamnGoodPopcorn]

Are you getting new messages on the app? I don't seem to be getting any? 

[DamnGoodPopcorn]

Etsy needs to get someone back to work and get this fixed. This is a major issue not being able to get into anything in our shops

[PMWorkbench]

i don't use saved replies because i value customer service. but a forced "saved replies" dialog is blocking my entire messages... even if i refresh, even if i try in another browser. even if i close the modal in inspector to force it away. hopefully it will be fixed soon. i contacted customer service and they didn't reply for about ten minutes. so i'm here typing

[SweetOddityArt]

Same here! 

[BiomechineProps]

Same here on desktop. Mobile is working fine.

[HarmonyThreads]

It's not working on my mobile browser but is working on my desktop browser. 

[Packard3Ddesigns]

Same issue here. At least I can blame Etsy on not being able to reply to my messages tonight lol

[PillowDetails]

Has anyone tried signing out of their account, then back in?

[DamnGoodPopcorn]

Cant sign in and out as its blocking the whole store. I did log into mobile but not sure its really working? Someone said they would message me back in 5 mins and that was right when messges went down

[LittleGemsJewells]

What a time to roll out another new stupid feature that does not work,

but hey that's Etsy all over.

[hbhill]

I just finished up responding to a customer about a custom order and unable to create the custom order. Also, need to send a proof to complete an order. Seems like every year, around this time, the programmers are bored, and their well-intended improvements create more headaches and stress for sellers than help. 

[DamnGoodPopcorn]

I give up. I am going to bed and hope this is fixed by morning. I feel sure my customer is probably not happy not being able to get ahold of me