Cannot update a sold out quantity

[KaileysMonogramShop]

I have a listing that offers pink or blue. Blue is sold out and I get an error message and cannot add more blue into my shop 

Error code: EuwEeJFu-iQ3JoWz9qTfREYSao4d

[IMUPRU]

Hi KaileysMonogramShop,

It sounds like Etsy might be experiencing a listing variation issue, especially since your blue option is sold out. Here are a few things you can try:

1. Check Your Inventory: Go to your listing and see if the blue option is still showing as an active variation. If it's sold out, try editing the quantity manually.

2. Duplicate the Listing: If you can't edit the variation, consider duplicating the listing, adding the correct stock, and publishing it again.

3. Clear Cache & Try Another Browser: Sometimes, Etsy’s system can glitch. Try clearing your browser cache or switching to a different browser/device.

4. Contact Etsy Support: If you’re still getting the error, Etsy Support can provide details on why the system isn’t allowing you to update the stock. You can reach them through the Help Center under “Selling” > “Listings.”

Since this involves an error code, Etsy’s support team will likely need to troubleshoot it on their end.
Hope this helps!

[KaileysMonogramShop]

Hi, both this AM and last night - cleared cache, different browsers, app, different computers. 

Tried adding a new variation- no go.

No word from support.

If I copy listing don’t I lose all the sales history and affect search rankings? 

A seasonal item so hopefully ETSY responds/fixes soon.

Thanks 

[DeuxMeus]

I'm sorry to hear that you're experiencing issues with your listing. It sounds frustrating! Unfortunately, if you're encountering an error code when trying to update your shop, the best course of action would be to contact Etsy support directly. They will be able to assist you in resolving this issue.

You can reach out to them through the help section of your Etsy account.

I hope you get it sorted out soon!

[KaileysMonogramShop]

I have and no reply 

[AngAuvergne]

Hello, they don't reply, or they reply they will search how to solve the problem and do nothing. I've got the same problem as yours for months, and it's still the same. Desesperate.