Cannot edit my personal name

[VesPrimavera]

Hello, please can you help me: I am trying to change my personal name under my public profile but it does not allow me. I click on 'Change or remove'  but the only thing that happens is my page goes grey. 

I did update the google chrome browser and I did delete cookies from it. I logged out and then logged in. However, no luck, I still did not manage to change my name. 

[NanaLetha]

https://help.etsy.com/hc/en-us/articles/360000337387-How-your-Username-Shop-Name-and-Preferred-Name-...

[VesPrimavera]

Thanks but I tried what is mentioned in the link you sent under 'Preferred Name' though it does not work for me. 

[BlaqKat]

Have you changed it before? I thought there was something were you can only change your name like twice? Might be totally wrong, I'm very tired.

[VesPrimavera]

Thanks for your reply. I don't recall changing it in the past. Would be nice if IT Etsy staff could help with this. 

[PillowDetails]

I'm pretty sure you can change your profile name as often as you wish.  Can't do it through your profile icon - view profile - edit public profile?

[Kokabella]

I have also tried to change it and have not changed it before, or in many years (Etsy states "You can only change your name a limited number of times. Please contact Etsy Support for further changes).

I have contacted Etsy in the past over this issue and did not receive a response. I stated that I did not wish to have my full name listed for security issues.

[TandemElementsShop]

Are you using two words? (first name, last name)? ... I tried it before with just my first name and that didn't work; I had to use 2 words to make it work

[CraftyCornishMaids]

If you are using the app, try logging in with a browser

[Kokabella]

I have tried both through browser and app. No luck.

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.