Cannot add photos in customer messages anymore

[MyMemoriesInBloom]

I am not able to add photos onto my messages with customers. I have been having this problem for over a week. I click on the add image icon and nothing happens. This happening to anyone else? I use this feature constantly and it is really hindering my customer service abilities. 

[BagmakerSupply]

@MyMemoriesInBloom: Are you having this issue using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)? It makes a difference as to possible causes and potential solutions, otherwise we have to guess. 

[HelensCreationsNJ]

I am also having this problem constantly!

[GalleryAntiques]

You are replying to a nearly two-year-old post, it is best to start a post of your own with your problem to get advice/help.

But, I uploaded a photo to a customer message this morning with no error or problem. I clicked the "upload photo" icon and selected the photo to upload. This was using the mobile app.

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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