Cannot Edit Shipping Profiles

Cannot edit shipping profiles. If someone can please take a look at this. Thanks so much

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NanaLetha
Inspiration Maker

Re: Cannot Edit Shipping Profiles

You are talking to other sellers not Etsy. Make sure you are using a browser and not the app 

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Re: Cannot Edit Shipping Profiles

Thanks. I thought Etsy monitors technical issues? Maybe that isn't the case anymore? 

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ForeverMighty
Inspiration Seeker

Re: Cannot Edit Shipping Profiles

I am having the same issue.  Have been with Etsy for 2 days and nothing... I cannot update my shipping profiles, cannot add the weight, measurements for new listings and the only option is to offer free shipping to everything, even international

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LynnsLittleShop
Conversation Maker

Re: Cannot Edit Shipping Profiles

@FrenchFarmhome and @ForeverMighty 

If your settings for profiles are stuck and you can't edit them or make a new profile, and you can't see on the listing form anywhere for the weight and dimensions for calculated shipping, your shop location may be blank in Etsy's system. I stress the fact that it is in their system.

I had this same problem after the new listing form came out. I happened to read someone else's post that helped me. If you are a star seller you can try chat, if not you need to go to this help page:

How to Set Up Shipping Information for your Listings – Etsy Help

and at the bottom, click this didn't help to start a ticket. If you get an answer that sounds canned, keep selecting I need more help until you actually get a real person. It might take a while but you need to actually talk to someone to get them to look at your location in their system.

There is also this page, it sounds good but I have not used it.  

Submit a request – Etsy Help

 

 

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