A customer paced an order and paid, but then realized the dimensions of our product wouldn't work for her. Is there a way to just cancel the order for her, or do I need to issue a refund? She changed her mind within a couple of hours, so I of course have not received any funds from Etsy yet. Will I be charged a fee for this refund? Thank you in advance!
Just go to the Order. Use the "X Cancel" function (accessed via the three dots on the right). This will Cancel and Refund in full (from your Payment Account funds). If there are not enough available funds, Etsy may take the remainder from your Credit Card, But you will be reimbursed in full for all fees once the Cancellation completes. If you have no other orders, the payment for this Order may not be available for deposit until tomorrow, so it may not be available for the full amount of the refund, but you can either delay the cancellation until you do have sufficient funds available or you can cancel and refund and have the charges made to your CC. You can then use the funds from the Order (when available) to pay off the CC charge.
This is one of the good things about Etsy. Unlike Pay Pal and some other sites, Etsy does refund in full, including Payment Processing fees.
Thank you CarpetCollectionAU! That was so much easier than I expected. It worked!
the order was cancelled because the sorry administrator would not give me no money to order things and made excuse because i was b;lack
@JamesFashionGoods Huh?
@JamesFashionGoods Double Huh?
@TheVintagePineapple It is nearly "wine o'clock" here but I would have thought it well past that by now in the States?
Is Saturday… lol
@MarjorysMiniatures or.... someone had a very interesting Friday night?