Can't sign into my shop

Hello, 

 

I'm in panic mode now because I was prompted to log back into my Etsy store account.  I entered my password which was correct and then it prompted me to put the six digit code in sent to my phone in.  I never received a code text to my phone and tried to resend it several times.  I have shipments that need to go out today. How can I resolve this?  I reset my password and still the same thing happened.  I cannot get into my account settings obviously to check what phone number is there if I can't log in. 

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Re: Can't sign into my shop

@VintageJewelryverse  :  When you set up two factor authorization (2FA) you were offered the opportunity to download a list of back up codes. If you did that, use one of those codes in place of the one that Etsy says they texted to you.

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Re: Can't sign into my shop

I'm having the same issue this morning. It looks like the two-factor codes aren't being sent out.

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Re: Can't sign into my shop

Thank god I saved the back up codes and was able to locate them from several months ago after digging around.  I was able to log back in with one and confirmed I have the correct phone number set up in my account.  Etsy 2F  codes are not being sent out. 

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Re: Can't sign into my shop

Seems to working now. 

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ROYALKANE
Inspiration Seeker

Re: Can't sign into my shop

Its not working for me as well.  I have no idea where the backup codes are but Im still have access through the app but even with that I cant log in through my computer.  Just going to be one of those days.

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