Can't see new messages

[FableAndFiberArts]

Hi, new seller here! So a few days ago I was emailed saying "so and so sent you a message". This was someone I had never been in contact with. I go onto my shop dashboard, nothing there. I refresh the page, still nothing. I check my community messages, nada. What if it was someone asking for help with one of my crochet patterns or something? Has this happened to anyone else?

[TheVintagePineapple · Accepted solution]

Since you're a new seller, there's a good chance that the message was a scam.  If so, then Etsy caught it and either deleted it or put it in your spam folder.

Protect Your Account With These Security Tips - Welcome to the Etsy Community

[BagmakerSupply · Accepted solution]

@FableAndFiberArts: This forum is full of similar reports. As mentioned, most likely Etsy determined it was a scammer and deleted both the Message thread and the sender's account.

The actual Message is contained in the eMail confirmation sent to you by Etsy (it is just hidden). You can see what the original message was by looking at the raw content of that eMail (what is called and how to do that depends on the eMail client you use).

[FableAndFiberArts]

Thanks so much  

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages