Can’t see my new order

[CherryCrushJewelry]

I just had a new order notification come through on my phone, however it’s not showing up on the app! Can someone help resolve this? 

[JJewellerySuppliesUK]

Refresh the app or check the desktop version.  

[NanaLetha]

Use a browser instead.

[BetancourtCollection]

The same thing happened to me yesterday, but there are no orders in the Apps or Website.

[ProPortrait]

This has happened to me too. What did you do?

[Amaradorn]

This appears to be a bug. Other shops have reported the same thing - a sale notification but no new order. Possibly the payment didn't go through so maybe check for cancelled orders (will be in your completed orders list).

[CherryCrushJewelry]

I think it must have had something to do with that persons card because I had another order that day and everything was fine. 

[LittleOPrintsCo]

I’ve just had this too. Notification on the app to say new order but no order on the app or web browser… I’m concerned that a customer won’t receive their order! Is there a fix? 

[BetseysBeauties]

There seems to be a glitch with the app notification. Personally, the last several days, the app has "notified" me of a "new" sale many hours after a sale has come through on my laptop. 

[Fadoware]

Yeah I think something is going on. I woke up with one notification from “40 minutes ago” of a message I received, read and responded to yesterday.  But there were no notifications of sales. Looked at the app and I received three sales during the night - but no notifications. I see the number at the bottom of the app but when I go to the orders, they’re not there. I had to close and reopen. 

[LadyBejeweled]

Did you ever find your order? I am having the same problem. It says I got an order but I can’t find it. Thx 

[BagmakerSupply]

@CherryCrushJewelry @LadyBejeweled : The 'safest' option is to check your Orders page using a browser - even your mobile browser. This forum is full of reports of missing, delayed, and incorrect notifications on the app.

[PillowDetails]

I've had this happen recently too - I get a cha-ching, but a delay on the Seller app in showing the new order - I check the browser site on mobile, or use my laptop.

[heavyistheheart]

I remember many many years ago this was a disaster as people could not print shipping labels