Can't purchase extra shipping insurance

[kickglassenamels]

I have an order of 6 bolos ready to ship, and they total $225. Since USPS ground advantage only insures up to $100, I'd like to purchase additional insurance. When I click the box for it, it bounces me back to the top of the page. How do I proceed?

Thanks.

[TBQSC]

You should be able to select additional insurance via shipsurance.  Is that feature not showing on the Etsy label form?  

[kickglassenamels]

No. It used to in the past. I'm not sure what's going on.

[CartersJewels]

Same here, the option shows up to print the label, not but non responsive. Come on Etsy.

[GeekyGamersDE]

I am having the same issue. Must be a tech issue on their end as it just bounces me back to the top of the label and doesn't "check" the box or allow me to add how much additional I want. Glad to see it isn't just me. Hopefully they fix it soon.

[PrimFun]

First thing to do is clean out cache and cookies and reboot.  Most likely it is your computer and not Etsy.

[PrimFun]

edited by me.  clear out cache and cookies.  Reboot.  See if it is a display issue.  THen contact Etsy if it continues

You can get more at the PO 

[GeekyGamersDE]

Our computer but happening to different people at the same time? Seems like an ETSY or ETSY caused issue.

[BagmakerSupply]

Sounds like perhaps some bad javascript - a similar bug has been reported to be affected the listing page. And it is also possible that if it is only affecting some shops it may depend on which server is serving your pages.

[GeekyGamersDE]

So how do we solve the issue?

[Duckwells]

Use pirate ship until Etsy fixes the glitch.  

[AAANativeArts]

I use Pirateship, and I can purchase insurance there. Remember, if you purchase insurance, you must purchase it for the whole amount because that voids the included insurance.

[kickglassenamels]

I found I can buy insurance on Safari, but not on Chrome, which is what I usually use. Hope that helps the other people who are having this issue. The package is on its way.

[debblazer]

I started experiencing this today on Chrome. It's not a very convenient solution, but I found that if I make the display really small--to the point where I can't read the text--I was able to click on the box beside "Extra insurance provided by Shipsurance." Once this box is opened I can zoom back in and enter the amount. The easiest way to do this is to hit ctrl and - to zoom out and ctrl and + to zoom in.

[MoFauxChic]

This worked for me. Thank you so much for sharing!

[RusticBucketsSouth]

Buy your label on PirateShip and get shipsurance there.  Your tracking data is synched.

[MarjVintageTouch]

Yesterday, I used the Priority Mail instead.  It raised the postage a little but Shipsurance was enabled.  Ground Advantage is limited to 100.00 insurance, so that Shipsurance is not enabled. 

[MisiZiibi]

Aug 15 - having the same problem. They’re ‘help’ bot is NO help.