TarabyteCaps
Inspiration Seeker

Can't delete video on mobile app

When I view my Etsy shop through mobile app, there is a old video displayed under my profile picture.  I cannot find a way to delete it.  It may have been done along time ago when there was an Explore option but I do not have Explore anymore so I don't know how else to remove it.  

I contacted Etsy support and spoke to an agent but they informed me to also go through the Explore option which I dont have.. they said they don't know what else to do so they will have to contact me later when they do more investigating....

Thank you in advance.

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ChillwolfArt
Conversation Maker

Re: Can't delete video on mobile app

Can you try to delete the video by using a browser instead?

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TarabyteCaps
Inspiration Seeker

Re: Can't delete video on mobile app

It’s weird. The video only appears when viewing my shop via Etsy Mobile App.

 

when I view my shop via browser, the video is not there.

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Re: Can't delete video on mobile app

I'm in the same boat. Uploaded in the explore days. Support has no idea. 

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Re: Can't delete video on mobile app

HI:  Do you have a lap top or desk computer?  Try deleting the video from your lap top, tablet or desk computer.  In the past, Etsy was quite particular about how you could make changes to your shop and if your web browser was the latest and greatest ! Currently, whenever I make a shop sale,  I will get a cash register chime on my iphone.  But, not my desk top computer.  My desk top computer uses a slightly older browser so, Etsy ignores it.  My ipad tablet use to receive the a cash register chime whenever I made a shop sale, but they stopped because, my Ipad was not using the most up todate browser. I think, its an disservice to the artists.   I can use those same computer peripherals to visit and shop on, Amazon, LL Bean and Ebay, but not Etsy. It just does not make any sense.

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