Can't access account due to possible suspicious activity on account

[RedCircleGifts]

Starting yesterday I can't login to my account and get following message on login attempt:

'You can't access your account. We've noticed possible suspicious activity on your account. For security purposes, we've temporarily limited your access to protect your information until you reach out to us.'

I reached out to support immediately but didn't receive anything back. It's been over 24 hours, I receive messages and orders but can't reply back and can't even complete these orders. It's just driving me crazy since there is literally nothing suspicious that I can see. And more frustrating thing - customer support don't reply anything. Can someone from support please unblock me so I can proceed with my job? I literally losing money for nothing.... 

[ChillwolfArt]

I am sorry this is happening to you.  There is absolutely no reason Etsy cannot have 24/7 Support for instances such as this (and other financial, including Hacked Shops). Admin HerrMoostache jumps in every now and then, to help with Hacked Shops.  You may wish to "at" him. I sure hope this is resolved for you.

[BagmakerSupply]

@RedCircleGifts: "Can someone from support please unblock me so I can proceed with my job?" Just so you are aware, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[RedCircleGifts]

Hi @FabioMcMustache, can you please help me? 

[SugarTaffySoap]

@RedCircleGifts  You can request a call back from etsy through your shop manager dashboard > community & help > contact us > selling on etsy. 

[RedCircleGifts]

@SugarTaffySoap that would work, but the problem is : I can't login to account.

[LittleGemsJewells]

@RedCircleGifts  Try this link for a call back.

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

[SugarTaffySoap]

@RedCircleGifts You can go through the forums Help Center if you can't log in. One of the seller's attached the link for you. Call backs are 7 a.m. to 9 p.m. Eastern time on the weekdays. So you can try now. It's 7:30 p.m. here on the east coast.

[RedCircleGifts]

Thank you. They reached out to me and then someone from Trust and Safety team sent me email with additional questions. Let's see if it would lead somewhere.

[HCHandmadeShoes]

hello, did you get a result? the same thing happened to me, what do you recommend me to do?