Can't Reply to My Clients' Messages

[Babakechrugs]

Last week, my account was hacked and the hacker sent over 200 spam messages to people. After I recovered my account, Etsy restricted my ability to reply to messages. I've reached out to support 5 times about this issue, but I only received one helpful reply asking me to answer security questions. However, after doing so, I haven't heard back from them.

[Amaradorn]

You will need to contact Etsy support directly - try replying to their last email again and remind them that you still can't send messages. Don't open a new support ticket.

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your messages. We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.