Can't Purchase Listing on Mobile App

[bluecreekprintshoppe]

I'm having an odd error where my listing can be purchased in a desktop browser and mobile browser, but not the mobile app. Is anyone else experiencing this?

[NanaLetha]

Did a buyer contact you saying they could not purchase using the buyers' app?

[bluecreekprintshoppe]

Yes! They said they needed my email and the screenshot was a bit questionable.

[BagmakerSupply]

@bluecreekprintshoppe: It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Be sure to mark the message as SPAM so that it does not affect your stats.

[bluecreekprintshoppe]

Thank you!

[PinkBirdCottage]

Reading the Forums on the regular will prepare you for a lot of things that are happening on this platform. Good and Bad. Glad you found your way here!