Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in U.S

A few of my listings from one day Say I don't ship to US but I'm in U.S. No response from Etsy Support after 1 week . I checked my listing and it's a glitch or something with Etsy. Any ideas, Getting Frustrated with no seller support access.

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NanaLetha
Inspiration Maker

Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

Which listing?

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Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

talk to etsy chat. they can either answer it or escalate an email/case so you get an answer sooner. 

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Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

I ended up deleting the  listings then relisting and that fixed the problem.. . There is no chat option for me, i guess you have to be a star seller to get chat??

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PrimFun
Community Maker

Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

I checked seeral listings and am not getting an error message.

Is this on computer or app?  If app, clear app and reinstall.   If this is a buyer ask them to update and/or clear and reinstall.

If on the web version, did you try different browsers?  Did you clear out cache and cookies?  Reboot?  In other words try all ways first as it might simply be your computer and not with buyers.

If you want to post which one that listing can be checked but I checked several and did not get the issue. 

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SugarTaffySoap
Conversation Maker

Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

@WalkBackInTimeWithMe During the week days you can request a callback. Just go through your Shop Manager>Community & Help>Contact Us. 

I checked one of your listings and it says ships from PA. If you can let us know which listing you're referring to, we'll be happy to check it out.

 

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Re: Can someone help me please. A few of my listings from one day Say I don't ship to US but I'm in

Thank you for answering me. I ended up deleting them and then relisting them that fixed the problem. Must have been a glitch in the system.

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