Calculating Message Response Rate for Star Seller

[PearlInTheOcean]

Message calculation is not including messages from 8/25 thru 8/31? This resulted in my Star Seller badge not being awarded for August.

[HtoHdesign · Accepted solution]

Hi there!

Please note that Messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period. Only messages initiated by other users are counted for the message score.

Thanks!

[DesertChains]

So the messages from 8/25 through 8/29 should be included in the rating?

Additional clarification will be appreciated. Thanks.

[TonsOfPaper · Accepted solution]

Hello @PearlInTheOcean,

We've double-checked your Message Response rate for the previous review period, and it seems that the messages you received last August 25, 2022, were included in the calculation. However, the next message you received was on August 31, 2022. Please note that the Message response rate only counts initial messages from all Etsy members, not ongoing conversations.

Additionally, messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

Thank you very much!