Buyer requested I wait to ship

[WildYonderBlue]

My star status under shipping was dinged for not shipping on time after a buyer messaged and requested I hold it until she returned from vacation.  It seems I was providing better customer service in doing so and not less. Is there any way to fix this?

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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[HtoHdesign · Accepted solution]

Hey There!

The shipping score will base on the ship-by date set on the order if it is late or not. If a buyer requests to delay the delivery, sellers can update the shipping date once per order, see instructions at How to Set Processing Times and "Ship By" Dates.

If the ship-by date pass and it can't be changed anymore. Please note that Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. Make sure to update ship-by-date for future orders that buyers will ask for delayed delivery.

Thanks!