Buyer notified of incorrect shipping address

[LucidLaserDesign]

After purchasing, my buyer messaged me to change the shipping address, as she forgot to change it to her family member's address as a gift. I changed the address on the shipping label as she requested and printed it. However, in her automated shipping confirmation notification when I shipped the order, it told her the original incorrect address is where I shipped to, which I did not.

After she messaged me in a panic, I confirmed that I shipped it correctly and she was happy to hear that.

This is a really bad bug that needs fixing ASAP. This put unnessary stress on both the buyer, and the seller.

[NanaLetha]

Next time don’t do that because you lose seller protection. 

[JJewellerySuppliesUK]

It is not a bug, it gave the address the buyer issued when they bought it.  

[LynnsLittleShop]

You have no protection from Etsy if you change the address. I know it used to be you could do that, but now, not so much. The better way is to cancel and refund and have them reorder with the correct address. 

[DarkVictoryArmory]

I disagree with the other comments.  It is OK to adjust the address following a buyer's request IF you are willing to take on that risk.  I've done it several time, it's been ok and I WAS willing to honor the buyer's request at my own peril.  

But it IS a bug because it is providing the buyer with INCORRECT information about where the package was sent.  Moreover, a text message from the seller to the buyer is often garbled because the ' symbol is sent as a ' code.  So the word "don't" looks like "don't".  That's a silly mistake.

[1960sDollHouse]

I only ship to the verified address of the buyer. For many reasons, I do not ship to unknown, unverified addresses. Regardless of my business practices, you did the right thing by this customer and you state that the buyer is now panicked. Hardly worth it and I believe you lost your seller protection. 

[ModJose · Accepted solution]

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