Bummer, your messages have been temporarily disabled. PLEASE HELP.

[ByMGDIGITAL]

Hello, I have been trying to reach you for 12 days, I connect to customer service every day, but they do not help me, it is said that I will always receive an answer to my e-mail address. I created exactly 2 ticked, but no response has been provided for 12 days.

I am constantly losing buyers and money every day, I try to reach buyers by e-mail in case of problems, but my problems continue because many buyers do not check their e-mail.

You say that e-mails are answered within 1-2 days, but in the links I will leave you, you will see that this is not the case.

https://help.etsy.com/hc/en-us/requests/13122678
https://help.etsy.com/hc/en-us/requests/13150045

And in addition to these, I will tell you about my communication problems with the buyers.

Please help me quickly because I am losing buyers and money everyday. For a seller, not being able to respond to buyers means his store is messed up. My response rate to messages has dropped from 100% to 70%, and it's definitely not my fault, it's entirely because of your irrelevant and irrelevant behavior. If my store isn't going to be reinstated and I won't be able to text, I'll have to close my store because I'm constantly losing buyers and money.

please help me as soon as possible, I don't want to wait another 12 days because I can't stand it anymore. Thank you and have a nice day.

[CryzalisDesigns]

Etsy disables messages if you have been messaging customers who have not contacted you or have purchased from you which is illegal in most countries. There is no point contacting Etsy if this is the case they will not help you. 

You will have to wait until Etsy decides to return the privileges to you as there is no set time limit, it could be days, weeks or months.

[ByMGDIGITAL]

yes they definitely don't help me but I only replied to the customers who messaged me but for some reason I haven't been able to answer any customers for 12 days and this is affecting my store negatively, I think I have to close my store because the etsy team is absolutely not helping

[CryzalisDesigns]

You have more chance of getting blood out of a stone than answers from Etsy support.

Most initial replies come from automatic copy paste bots, when you do finally get a real person reply, you may find they have not even read your email, so you reply and it starts all over again.. it is a vicious circle 

[WitticismsRus]

@ByMGDIGITAL 

This is an peer to peer support forum so it's just other sellers here. You aren't reaching etsy support posting here. 

[ByMGDIGITAL]

Yes it's true but I don't know what to do anymore

[PersonalizeStation]

Is it me or has there been an increase in muted messages lately? While spamming is a possibility, could it also be Etsy has programmed a new bot to limit the fraudulent messages sellers were receiving? With bots, we all know how that goes. 

[ByMGDIGITAL]

I'm wondering why, because I didn't send any unwanted messages to anyone, I only replied to the recipients if they messaged me, although I was restricted from texting and now the etsy team is not helping in any way.

[CryzalisDesigns]

Yes there has been but believe those have received a different error message rather than you have been disabled, could be wrong though

[PersonalizeStation]

I've just kind of noticed a little connection with some of the sellers recently, such as they have more customized items. I can see a lot of message exchanges happening.

My mind automatically thought "ut oh, bot failed again." 

[ByMGDIGITAL]

So when will this be fixed? Or there is no point in maintaining the store if I will never be able to respond to a buyer again.

[ByMGDIGITAL]

Yes, I have added an article in my store description and informing them that I have a problem sending a message for the download link after purchasing the product and that they should contact them via e-mail in case of any problem, but most of the buyers ignore this or even do not read the e-mail I sent them.

[ByMGDIGITAL]

So when will this be fixed? Or there is no point in maintaining the store if I will never be able to respond to a buyer again.

[PersonalizeStation]

That's a really hard question to answer. Etsy customer service seems to barely exist. 

[ByMGDIGITAL]

yes unfortunately the etsy team does not respond to emails at all.

[CryzalisDesigns]

it seems to be different with everyone who this has happened to.

You could put a notification in your announcements that you are currently experiencing issues with your Etsy messaging which prevents you from sending replies via messenger and that those who purchase will receive an email instead 

Keep maintaining your store, the messaging option will be returned eventually

[RomiCie]

Good luck

,y message is disable since 1 month and more now,

I never reached anyone who didn’t want to be contact first via the forum 

I contact Etsy almost 8 times, call, chat, forum everything

they all told me to wait for someone to contact me by mail

that someone did contact me by mail and told me message was okay now

still doesn’t work

still no news

[ByMGDIGITAL]

Hello, are you having the same problem? And how long has it been going on?

[RomiCie]

Yes, it’s been more than one month

maybe one month and 1 week

almost at the same time I opened my shop

I lost 1 sell because of it and my message rate is 60%

I tried to make an announcement to my shop to contact me trough my fb page but no one seem to read announcement 

I even told etsy staff that I will close my shop if it doesn’t get better because it’s bad for me

They still told me to wait

always wait……always the same answer…our dedicated team will contact you the fast possible

so yes there was a women from the staff that was helping me told me it was okay now everything fix but no….2 weeks later still waiting…..I explained all, call them too, told them I never contact anyone to promote, I only was helping a lady with her shop so I must have send lot of messages

[ByMGDIGITAL]

Yes, I get the same answers and this affects my sales. At this rate, I will have to close the store.

[RomiCie]

Someone told me usually it take 2 weeks

And yes they did contact me trough email after about 2 weeks…and the lady was answering fast everyday and even help me with other problem…just the message…she seems to not repair it wel and forgot me somewhere…

so maybe keep waiting a little bit…and don’t open new ticket someone told me because it’s always going back in line

[ByMGDIGITAL]

When they got back to you after 2 weeks, did your messaging problem go away? I guess they didn't fix it and you still can't message customers right?

[RomiCie]

They told me it’s fix now , please try your message and it should work and reach out back to us if anything lol

it didn’t work….so I mailed the lady staff again to tell her it’s still don’t work  but she use to respond really fast and never responded this time 

[ByMGDIGITAL]

If it still doesn't work even though they say it's fixed, it won't get fixed again, because they're absolutely not interested and they don't try to fix this problem, the biggest problem for a seller is not being able to respond to their customer.

[RomiCie]

I guess they have bigger issues to work on…and I don’t know for you but I only make 3 sales so I’m not a big money maker or priority for them I guess…