Hello, everyone! I hope your businesses are holding up well despite all these challenges.
I want to address a serious issue that's been preventing me from adding a new bank account. The bug seems to be related to the following section:
Finances / Payment settings / Edit / Account type:
Checking Account
Unfortunately, these two radio buttons are completely unresponsive. No matter what I try, they simply cannot be clicked. While I'm no expert in HTML, I've been learning C# and Python for a few months now. With that in mind, I decided to dive into the website's code. I noticed that the other two radio buttons for selecting the account currency are functioning properly and they possess a parameter called "aria-checked", which is strangely absent from the malfunctioning buttons. I believe this might be the root of the issue.
The significant problem I face is that I no longer have access to my old account. I was concerned about my funds getting automatically deposited into that outdated account, but I was assured that the link to that account had been removed. According to them, I should be able to update it to a new one. Unfortunately, this hasn't worked either. My old account remains, and I'm unable to make any updates.
I've been reaching out to "support" for about six weeks now, and unfortunately, I've received nothing substantial in return. All I've received are automated responses instructing me to try various solutions like clearing cookies or using a different browser. Needless to say, none of these suggestions have been effective.
Here's an excerpt from the latest email I received:
"Thank you for informing us about the issue you're facing with updating your bank account due to the unresponsive 'Checking' or 'Savings' account buttons. I'm here to assist you with this. After thoroughly reviewing your account and considering the information you've shared, it appears that you're encountering an issue that our engineering team is actively investigating. I've included all the details from your ticket in their ongoing analysis to provide them with a comprehensive overview. While we don't have a precise timeline for when this issue will be resolved, please be assured that we prioritize problems based on their impact on our members. Your patience in this matter is truly appreciated. Feel free to reach out via email if you have any questions. Wishing you a great day ahead."
I'm apprehensive, though, as there's another seller who's been dealing with the exact same problem since November. She received a nearly identical email! This makes me question whether they're genuinely addressing the issue.
Thanks to this lack of effective assistance, I already found myself in doubt. I had to put my shop on vacation as I simply can't keep affording shippings or materials, and I don't want any more of my customer's money sitting on the shelf.
If any of you are experiencing the same problem, please do share your thoughts in the comments below.
Thank you in advance!
Quick update: Just today, they announced a conference with their investors, emphasizing that the platform will soon incorporate AI and machine learning. It's perplexing, isn't it? How can they tackle such technologies when they're struggling to resolve a simple HTML bug?
