Bug in Listings

Whenever I try to renew a listing with variations this message pops up after I hit the renew button: "Hm, we're having trouble saving your changes. Try again, and if this keeps happening contact Etsy Support". I tried contacting Etsy support, but got bumped out of the chat for some reason and when I got back on there was no response, so maybe there's a bug there too. Before I got bumped out of the chat I was told to try clearing my cache, signing out and back on, try a different device and try a different browser. None of that worked. I finally figured out that if I switch to the old listing format I can renew listings with variations.

 

 

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Re: Bug in Listings

This has been reported  at various times recently and it is scary because what can we do come the 25th, when the old form goes away?

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TBQSC
Community Maker

Re: Bug in Listings

Sorry you are encountering issues ... yes, the new form sucks ... the old form rocks! 

I try to use the new form as much as possible, and sometimes it works (browser) and sometimes it doesn't (app).  When I have issues, I just go to the old form and it always works for me there.

Today while using the new form on the app, I was trying to publish a draft listing of a craft supply listing (quilt kit) and it would not let me list it without adding a production partner.  I thought woah, that's new, when did this change? because normally you do not need to list a PP for a craft supply.  I then tried it within the browser and had no issues at all. 

One can only wonder just how much chaos there will be come June 25th.  I'm thinking I may just take that day off!!

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Re: Bug in Listings

I had the same thing happen when I tried to edit variations. I went to the old form and had no issues. I have no idea what Etsy is thinking rolling out this new form with so many issues. 

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