Bug / Glitch in the bank update settings?

[HappyHappyShirtz]

It seems like there is an issue in Etsy's system  I'm worried that I haven't been able to receive a deposit from my new etsy shop. I verified my bank account and it's even the same one I use for my first store in which I have no issues receiving deposits. The first attempt for a deposit was scheduled for july 31st but I had a separate issue with my bank account and I received an email saying that there was an issue with the deposit and that my funds were sent back to my balance, and I solved the issue with my bank right away but since then there's a red banner saying that there's been an error and saying to update my bank info (which I can't because I can't click on the "checking account" or "savings account" buttons, like it's a glitch in the website) I already correctly filled out the other options but I just can't select between these two, and when I try to continue a red banner saying to try again appears. I then solicited again a deposit for today to see if the issue was still there and I just haven't received anything but in my first store with the same bank info I did! I don't know how to proceed since I can't change my bank account or update any info, please I need help in order to continue running my store, I need the funds Already tried in other browsers, computers and in the app, nothing seems to work. Thank youuu

[ThePurplePuppy]

Everyone here is just a seller like you, not an Etsy employee. You need to contact Etsy about this. Go to your dashboard and see if the chat bubble is there (it is for me). OR go to community>contact us and send a message. You will have to go thru a lot of screens but eventually should get to a page that gives you options on how to contact. IF you get an email (it will be sent by a bot, not a human) scroll down  until you see "I still need help" tick that and send it back. You may even have to do this several times until you get to a human. Hope you get this sorted!

Best of luck.

[HappyHappyShirtz]

thank you I'll try that in detail! Already tried to contact Etsy but still have no answer from them

[SugarTaffySoap]

@HappyHappyShirtz There's other posts from sellers having the same situation you're in. I don't think there's been a solution yet.  In the meantime go to your Profile Account Settings  and add your location  so it shows under your shop name. It's important for search engines and maybe for the situation you're in now.  Did you check the Help Center articles or request a call-back from Etsy? 

[HappyHappyShirtz]

Thank you SugarTaffySoap! Uggh it's so frustrating and sad, I hope this gets quickly fixed, I really need the funds *cries* and I haven't included my location since I sell POD just to the US but I live in Mexico so I don't want to create confusion hehe. Right now I'm trying to search everywhere for more info or where to contact Etsy easier, how do I request a call-back from Etsy?

[SugarTaffySoap]

@HappyHappyShirtz  I don't believe call backs are to Mexico, only USA. It could be there's just a delay on Etsy's end. Did you check the forum Announcement from an etsy specialist about updating bank info?  Does your shop manager dashboard have a Community & Help>Contact Us ?

[HappyHappyShirtz]

I'm really new to the Etsy Community, I'm still doing my research about this but can't find anything really useful. About 5 minutes ago I received an email response from their customer support saying "Upon reviewing your Payment settings on our end, it appears that the test deposit we sent to your bank was returned to us.
 
Unfortunately, we do not have access to specific details regarding why the deposit was returned, as banks do not disclose such information to us due to privacy reasons. To address this matter, we recommend reaching out to your bank to ensure that the information you have entered in your Etsy account is accurate and up-to-date. They should be able to assist you in updating your bank details appropriately.
 
You can update your bank details by navigating to Shop Manager > Finances > Payment settings on your Etsy account."

Which is really weird since I remember receiving a notification saying that my bank account was verified, I even received an email wit the "Your funds are on your way" Before experiencing the issue.

I tried to make it clear in the new email response I sent that the issue is that I can't update my banking info and that I need help with this, let's hope they can do something for me thanks for your help!

[ArtDollsbyJD]

Shop location?  You are not in the US?  You will need to contact Etsy and ask them to release your banking details so you can enter the information again.  Contact us under Community in the shop manager.

If you have licenses to use the iconic images that are trademarked, it can be added to your about page.  Also you will want to finish your shop policies.

What Does Etsy Withhold and Remit to Mexican Tax Authorities? – Etsy Help   Etsy may also need this if you are in Mexico. 

[SugarTaffySoap]

@HappyHappyShirtz  When you reply in the forums to someone in particular put a "@" before their shop name, like I did with you, so they get notification that you responded to their post. Also, it's against policy to post an Etsy email in the forums so etsy staff may remove it. I do know that the name and bank info has to be "exact". So if your name is Jane A. Smith then that's what has to be in your shop info. Recheck this info just in case and then contact your bank and see how they can help. Explain you have another shop with no deposit issues. Hope this helps. 

[HappyHappyShirtz]

@SugarTaffySoap thanks again! My bad I feel like I'm doing everything wrong I'm sorry, it was just a small portion of the email, didn't think it would be a problem. Thanks again for the help!

[SugarTaffySoap]

@HappyHappyShirtz  No worries. Hope it all works out for you.

[bazarbartiano]

Hola! Tenía el mismo problema que tú y al parecer ya solucionaron el problema, no se si lo puedas intentar otra vez, aunque pude verificar mi cuenta bancaria aún no cae mi depósito, me dicen que tardará de 3 a 5 días hábiles, así que no queda más que esperar, ojalá ya puedas verificar tu cuenta, saludos!