Bought a shipping label through Etsy and was dinged in Star Seller

[TissusForYou]

I am showing only 1 item as "not being tracked" despite the item having a shipping label purchased through Etsy. Because of this, I am losing percentages in star seller program despite you Etsy saying labels purchased through them always count.  What gives?

[ChristmasIsLove]

It only counts if you purchased a label with tracking.

[CappuccinoLace]

No it doesn't.

Tracking or an etsy label.

Etsy labels without tracking do satisfy the SS criteria.

"need to have tracking or a shipping label purchased on Etsy."

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller-?segment=selling

[CraftyCreativeGiftGB]

To be honest it doesn't matter if you buy through Etsy or not. I haven't purchased a single label through them in the 3.5 years I've been selling. What does count is if it needs tracking, if you haven't bought a label with tracking then that's your problem Even through Etsy still has to include tracking if needed. They provide the service you just need to purchase the correct one.

[CappuccinoLace]

If you bought etsy labels, you wouldn't need tracking on orders over £10.

It's an or requirement. Tracking or an etsy label (of whatever service).

[TonsOfPaper · Accepted solution]

Hello @TissusForYou,

We've double-checked your Star Seller, and we can confirm that you have 100% for the On-Time Shipping metric. Please remember that it may take about 24 hours after an order has been shipped for this score to update.

Thank you very much!