Beware of scam emails

[JuergaWear]

Hi all, just a warning as I received three messages in the last day, which buzzed through to my phone, but which were moved into Spam via Etsy. I have never received these kinds of messages, and in my spam folder, I have received one 4 days ago, another 3 days ago and 5 in the last day. They state that they detect a problem with my Etsy account, saying that it will be temporarily suspended, and they are asking me to update and verify my banking details etc and stating that a recent transaction attempt failed. I heard the alert on my phone and thought straight away that it could be a scam, so took no action, but sometimes these things can catch you unawares when you are distracted and busy with other things... so just be careful

[ButterflyFeetDigital · Accepted solution]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[Amaradorn · Accepted solution]

Unfortunately there are lots of different scams going around and they tend to target newer shops.

Remember that only legitimate messages from Etsy will appear in the 'from Etsy' folder. All other messages are from buyers (or scammers posing as Etsy).

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.