Update #1 for anyone else going through the same.
After the live chat saying they’d escalated it a few days ago I’d heard nothing so I contacted Etsy through their help centre this morning instead with a PDF showing the layers and steps of the illustration involved. I’ve just received a copy of the original email telling me about the handmade policy again. I then also received a reply saying amongst other things:
“ to clarify, your item(s) were removed for not meeting the criteria for what qualifies for sale on Etsy. Items listed as Handmade must be made or designed by you, the seller. The item(s) we removed from your shop appear to be commercially available. Sellers may not sell items which they have neither designed or created.”
Of course my product IS designed and created by me This just confirms to me it is because of one of the sites like Shein/Alibaba etc. I’ve managed to get it taken off Shein but Google wasn’t very helpful in removing the search result to it. I’m also not sure if I’ve actually managed to find everywhere that the product has been stolen. The Shein one was the only one I could find.
I replied to the help ticket saying I still needed help so here’s hoping I can get an actual human to look at it. All while the “Keep Commerce Human” slogan sits staring at me in the corner of the help centre lol.
