Most important the way it is damaging my sales shop and brand.
I too have been reporting this issue to etsy for at least three weeks now and maybe more. The online support they offer to etsy star shop owners is NO help as they are in another country and know nothing about the tech behind etsy.
Further they really know very little about etsy at all. For example, today I again signed into the etsy chat support and explained as simply as possible the urgency of the problem I was having. Not being able to get into my shop without getting the bad request message. Having a vast background in online communications and this technology I know that I am talking about and understand that I am chatting with a lovely person who English is not his or her first language I attempt to be as considerate as possible while attempting to explain the seriousness of the issues from my perspective. Aug and Sept are the biggest months for my shop and so far instead of the usual 3000 minimum in sales I have 0 sales for the past month. Unheard of for my shop.
The person at the other end after my explaining that I can't edit or add new listings sent me this..."So just to confirm that a potential buyer can't add or purchase an item from your shop?" so I have to spend another 10 minutes explaining that no customer can add product to my shop that the issue is I cannot update add or access my shop etc. Then they ask if I have emptied my cache. I explain that I have several computers and am currently using a brand new beefed-up custom-built Mac Mini Pro and there is really nothing in the cache to empty.
I try so hard to make my statements simple as I know that English is not the persons first language, but this is really becoming so discouraging and so very frustrating. My sales are not just down they are at 0 and my other shops are seeing the same thing. I checked sales for the past four years for the same time period in each shop and it is the same on all of them. I attempted to explain that this is having a profound effect on my band, my income etc. That I am not only deeply disappointed with what feels like etsys lack of care for the shop owners and I get the following response.
“Sorry for the inconvenient, Katherine. It's just our team need more time to check this more deeper since a lot of member are having this kind of issue. So they need to verify thoroughly where and what is the main reason of this”
I respond that I have saved all the chats I have been having with them over the past month and that is what they say every time. It is actually a word for word copy paste response. So far to date I have not received one single email from anyone at etsy regarding this problem.
If anyone has any idea how to reach someone in the tech area at Etsy I am confident that if they really knew what was going on they could and would fix it in a very short time. At least that is what happened back when we had a number to call and report these sorts of problems.
Don’t get me wrong I love etsy and all that they stand for. I understand their issues with regard to running a system of this size. I am however worried that they either are taking a very different direction from what they have shared in the past to shop owners or they don’t know the suffering they are causing or what the problems really are. At any rate I hope to find a way to get the message to some tech people at etsy and then if they can’t help I guess I will need to explore moving on. Which will make me very sad indeed.
