Messages dissabled

[HallmarkBits]

Dear all

I haven't been able to respond to my clients. When I am trying to send messages I get an error that my messages have been temporarily disabled and to contact support in order to reactivate them. I have sent 6 or 7 requests but I did not have any response from the support. And I was not able to send even one message. I want to communicate with my clients and I need help. Can someone tell me what to do? thanks

[Adorabilities]

You can find your customers' email addresses by clicking the arrow next to their name within their order.

Messages are usually disabled because Etsy thinks you're spamming customers or potential customers. You'll need to wait for them to reinstate your ability to communicate via convos. For now, use email to contact your current customers when necessary.

[HallmarkBits]

ok, thank you for the quick response. i do not have a problem with the already buyers that have ordered an item but what about the future buyers that asking some explanations 

[Adorabilities]

Unfortunately, you won't be able to contact potential customers until the block has been lifted. 

For the future, make sure you're only responding to actual inquiries. Keeping the answers unique, and leaving some time between sending the messages would help show Etsy you're not simply spamming favoriters.

[EdsSimpleSolutions]

what is the solution. my customers are getting angry cause I cannot respond.

[ReginaldSpleen]

Aliexpress is stealing your photos... 

https://www.aliexpress.com/item/1005004031824905.html

https://www.aliexpress.com/item/1005004324755662.html

https://www.aliexpress.com/item/1005003202530772.html

[BagmakerSupply · Accepted solution]

@HallmarkBits: "I have sent 6 or 7 requests but I did not have any response from the support." DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile). Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link (or actually reply stating that you still need help) to keep the report alive or Etsy will assume that it is resolved. You may have to do this innumerable times, but once on each Etsy reply before anything is done but do not give up.

[TheMOGallery]

I have the same problem for over a month now, sent many times to the support chat but still they don't solve it

[EdsSimpleSolutions]

same here 

[HallmarkBits]

The solution it was solved through ETSY support. you have to send mails 

[HikalHandmadeGifts]

I've the same problem and can't reply or have a conversation with anyone. Worst part is etsy support is not working. The moment I click on help centre or contact us, the page won't load. Help 

[SpoiltBabyUK]

Hi how long did it take for them to deactivate your message privileges