Awful Seller Support?

[generalistold]

Has anyone ever found a channel to get actual customer service from Etsy? I have literally submitted 7 support requests and sent about 50 emails over TWO years, and I just continue to be sent into looping conversations that are clearly bots or scripted. @etsy - the worst!!!

[NanaLetha]

What do you need help with?

[michellepatterns]

Ask here in the forums. You won't get a response for some things--especially if the answer can be found elsewhere.  

[moonbeamgifts]

I've recently read that support is referring sellers to the forums for active assistance....very disappointing since we're also just sellers and can't do anything with account issues.

I do think if you've submitted several different requests, that is potentially your issue - you'll want to escalate the same ticket repeatedly instead of creating a new ticket.   

[CanningCrafts]

Were you opening up new support requests for the same issue? It's usually best to respond to the first reply to Etsy that you still need help, if their reply didn't help you. That first reply is often a script with generic answers, & many times it doesn't help the seller. But yeah, Etsy support can be pretty terrible at times. You may get much better help in the forums from other sellers, although there are certain tech issues that only Etsy can address.

If you go through the contact help center, you can also request a phone call back to speak with a person. Sometimes they are just script readers too though.

[ChateauNo5]

Sellers beware! I am leaving Etsy because they are absolutely unsupportive of their sellers. I had a case opened by an idiot first time buyer who did not read the description or look at the photos, who thought she was buying something new. It was obvious from her comments, yet Etsy decided to refund her money. I am closing my Etsy shop. Suggest you find another outlet unless you are willing to absorb losses from buyers without any proof that they made an error.

[BootifulLabels]

Not sure why you would feel the need to announce your departure, let alone refer to any buyer publicly as an idiot buyer.  Returns are part and parcel of doing business,  photos can't show everything, and online buyers can't pick up and examine the item.  If you sell online you need to accept that the occasional buyer may be disappointed with the purchase.

Nevertheless, I wish you luck wherever you go.