Automatic suspension with no right of appeal

[EtheraRituals]

Hi everyone, I’m posting here because I’m completely desperate.

My Etsy shop was permanently suspended automatically after a customer opened a dispute saying he hadn’t received his order — even though it was shipped the day before and still in transit with valid tracking.

Etsy refunded the customer and closed the case within seconds, without giving me any chance to respond or explain. I was instantly banned, lost all access to my shop, can’t manage existing orders, and won’t receive my remaining balance.

This was my very first case, and I’ve always handled my shop and orders seriously. I appealed, but Etsy rejected it automatically within 30 minutes.

I honestly don’t know what to do anymore. Has anyone experienced this? Is there any possible way to recover my shop?

Thanks in advance for any help...

[Marmalady]

The shop you are posting from is fully open
I was able to add your items to my basket and could have gone through checkout

If you are talking about another shop what is its name and what were you selling?

[EtheraRituals]

In fact, the account from which I'm posting this message is not the one linked to the shop I'm talking about.

The shop I'm talking about is MaisonHasami, where I mainly sell Japanese-style tableware.

I can't post from this store's account as it is permanently banned.

[WantableDesigns]

Both shops have different owners and look like maybe there even in different countries. I looked at some items in your shop and they are making medical claims which is not allowed on Etsy, this could be the reason they have closed the other shop if you haven't followed their house rules.

It's highly unlikely they'll shut you down for one case only.

Edit: seems like your items are available on Amazon and other retail sites. Are you reselling or are they genuinely handmade by you?

[EtheraRituals]

Hi there,

Thanks for taking the time to respond, but I think there’s been a misunderstanding. The shop you’re referring to — EtheraRituals — is not the one that was banned. As you correctly pointed out, you can still view its products, which wouldn’t be the case if it had been permanently suspended. So it might be worth double-checking before jumping to conclusions about the cause of the suspension.

Also, just to clarify: my products are entirely handmade, and the photos you see — even on EtheraRituals — are originals, taken by me. You won’t find them anywhere else online. So no, I’m not reselling mass-produced items from Amazon or elsewhere.

That said, I appreciate the effort, but your comment doesn’t really address the actual issue I raised — which is about Etsy automatically banning a shop without allowing any response or appeal regarding a single, premature dispute (while the package was still in transit). That’s the real concern here.

Thanks anyway.

[WantableDesigns]

@EtheraRituals 

No, I think you're missing the point, but I'll spell it out.

If you're breaking Etsy's rules on one account then it's entirely plausible that you're doing it on another account. One of those rules being that you must disclose any other shops you own, which I couldn't find.

I'm well aware that you're talking about another shop.

[DragonflyDreams1]

@EtheraRituals If you use google lens you will find your items on Aliexpress, Amazon, Walmart etc. If you are handmaking these items, you need to file with the other sites to get your items removed. Etsy will eventually find the photos on other sites and use the information to suspend the shop you are posting from as well.

[JackisJustVintage]

A single case will not casue a shop to be shut down. What it may have done is alert Etsy to some other issue in your shop. You said you were selling Japanese-style tableware The name of the shop has Hasami in it, which is a Japanese porcelain. Were you reselling their products or just using the trademarked name? Also, if they are both your shops, why are you not the owner of the suspended shop?

[CraftyCornishMaids]

your other shop was using the Hasami trademark

there is no right to appeal against trademark infringement

[CatsWhiskersCurios]

So you're asking us (and Etsy) to believe that you hand-make jewellery and fine tableware?  Your current shop has nothing to suggest you are making the products - no about section with photos of your workshop or items in process, and clearly inaccurate materials lists. That and the fact that identical items are being sold in multiple other places (often cheaper) indicates you are reselling.  It's very likely Etsy thinks the same about your other shop, and this one is, therefore, also at risk.  If the other shop was closed for IP infringement, Etsy may still close this one too. 

[AutumnHollowStudio]

I am wondering if people new to the boards post things without realizing we can look at everything they are selling, and usually have sold

[Marmalady]

So are you Aiko or Raphael?

[LastCentury]

op's shop:

a bare minimum shop with no EU shop policies = red flag

says handmade, but by whom? = red flag

no About section showing photos of workspace or video = red flag

"designed to support your journey toward healing" = medical claims regardless of spiritual intent = red flag

no mention of the other shop in profile = red flag

who is this "our" mentioned in your announcement? All shop members must be listed in your About. = red flag

was the other shop in the same condition?

have you read this?
https://help.etsy.com/hc/en-us/articles/360024112614-What-Can-I-Sell-on-Etsy?segment=selling

[BagmakerSupply]

@EtheraRituals: "Etsy refunded the customer and closed the case within seconds, without giving me any chance to respond or explain." Notwithstanding a glitch in a specific situation, it appears that this automatic case closure is often because the shop has incomplete / non-conforming policies (policies need to comply with the laws both the where the sender is and where the recipient is).

Based on other posts in this forum, even technical violations (such as failing to "list all the shops you run in the Public Profile section of each account.") seem to be increasingly a reason for shop closures.

[ArtDollsbyJD]

Are you making the items or are they vintage items.  You cannot list items that are not handmade by you or a member of your shop.  So if these were sourced items  from fair trade or other artisans then you cannot sell the items on Etsy.  If they are vintage, are they labeled correctly?

Or as you say you are making then why use the name Hasami when it is trademarked by Sakai Toki? 

Who is the owner Aiko or Raphael?  If you own both shops then who is the owner?

Sometimes Etsy closes a shop when they are faced with a case.  That brings the shop to the forefront.  If they find the shop is not following Etsy rules they will close.

You can try and appeal the closure. 

[UniqueGiftOrnaments]

All of a sudden crickets. 

OP's jewelry is all over the net.

[Twelvetimesmoreteeny]

I've just seen your articles in AliExpress and Amazon too.