Auto reply not working correctly

[CustomWeirdo]

I have an auto reply set up but I was still marked as not replying in time for 1 message. Now that 1 message cost me my star seller status. 

[dippeldiundscribble]

What were your settings?

[HazelsSewingSupplies]

Auto reply is not permanent.  It's only good for the amount of time set.

[SVGRox]

If you are saying the message shows an autoreply being sent than marked as no reply on 5 star contact Etsy support to resolve. If no message was sent its likely it was outside the timeframe of the autoreply

[EtchedinTimeLLC]

I believe if its a 'help' message, you have to respond yourself, auto reply doesn't count for that?  I wish Etsy would EXPLAIN things in a better way and we didn't have to guess.